Fischer

eCommerce Website for Electric Heating System

services

eCommerce Development

industry

eCommerce / Heating Systems

duration

6 Months

country

United Kingdom

Fischer

Project Overview

Fischer- the eCommerce website for electric heating systems is a very easy to navigate online venture. The UK based firm has a wide range of products for heating. It also has varied functions like secure pays, search filters, product browsers, chatbots, and more. In the many features, we have also made client support with the use of tickets and emails. To make Fischer easier and more immersive, our team of eCommerce experts have set up some reward programs. These work as loyalty points and buys for the users. One can redeem the points to win gifts and extra benefits. In this way, the online heating system marketplace gains loyal users in real time.

Overview image 1Overview image 2Overview image 3

Challenges

Multi-Product Cart Management
The team had to find a solution to manage various types of products in a single cart.
All of them had varied payment methods, and the logic of normal items, rewards, and goodies became hard to calculate at the time of checkout.
The accuracy in the cost of every buy was a crucial functionality to get a smooth process.
Real-Time Live Chat Module
The team had to enable every user in real time with an admin as a functionality of live chat module.
Detecting the closure of a chat and updating it on the site was a task.
Maintaining consistent chat state across multiple users required careful implementation.

Our Solution

Backend Price Calculator
Created a calculator in the backend where the prices for all the three items were calculated easily.
It also helps calculate other types of logical changes with quick and efficient updates.
Used Laravel Echo and Pusher.js for real time updates and enabled message delivery to the end user and support team.
Chat Session Management
Broadcast closure events when an admin closes a chat, allowing the front end to respond by closing the session.
Displayed a follow up form and listened for message events to update the front end with new message counts.
Managed multi user interaction with a structured state in the backend with unique identifiers.

Features Implemented

Fischer offers a full set of eCommerce features designed for the electric heating industry, from product browsing and rewards to customer support.

1. Product Browser

A user can explore all kinds of products at a glance. Also, one can search for items via the 'search bar.' A product also has its specific info, warranty details, reviews, and ratings. So a user can view and download the file of the item in the future.

Product Browser

2. Register Product

A user can register an item that he has bought offline. He just has to add a request for service, accessory change, support & maintenance, etc. For that, one just has to enter in item name, category, serial number, and date of purchase. They can check the status of their requests. If their request is rejected, a user also gets the reason for it from the firm.

Register Product

3. Loyalty Rewards

The site has a reward feature that helps bring in loyal clients. With each buy, a user gets the chance to earn reward points. A user comes under varied tiers like Bronze, Silver, Gold, and Platinum, as per the points collected. One can redeem points in the form of Normal items: These items are available for purchase only. Reward items: Users can both purchase and redeem the reward points. Goodies: Get the item with reward points.

Loyalty Rewards

4. Wishlist & Cart

Both these features are intuitive. All the eCommerce sites have a wishlist space and a cart. It helps to pick desired items & place them in a specific place to narrow down your search easily. Also, the purchase cart lets a user go through the checkout process without any confusion.

Wishlist & Cart

5. Order & History

We all like to track our buys at a point of time. It also becomes a way to look into previous orders. It helps to look into the overall history of purchases at once. Also, such a thing tracks all the items to date at once.

Order & History

6. Rating & Reviews

It is very easy way to like or dislike an item. A user can review each item and leave their rating as every other site. So, it assures other users about their item and builds trust in real time. Also, for the brand, such reviews work as a mirror to improve their quality.

Rating & Reviews

7. Customer Support

Who does not like to resolve their queries in time? In Fischer, a user can raise a ticket, compose an email, and do a live chat with the admin. Such a support helps support the user query in real time.

Customer Support

Backend and Web Technologies

Fischer is built on a modern web stack with Laravel on the backend, React JS on the frontend, and integrations for live chat, payments, and push notifications.

Live Chat

Laravel Echo

Backend Framework

PHP (Laravel)

Design

Bootstrap

Push Notification

Firebase Cloud Messaging

Payment Gateway

Stripe

Database

MySQL

Conclusion

Fischer is a fully functional eCommerce platform built for a UK-based electric heating company. The website delivers product browsing, loyalty rewards, live chat support, and a streamlined checkout process that handles normal items, reward items, and goodies in a single cart. The project was completed in 6 months with a team of 7 members.

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Fischer

eCommerce platform for heating systems with rewards and support.