Fischer
eCommerce Website for Electric Heating System
services
eCommerce Development
industry
eCommerce / Heating Systems
duration
6 Months
country
United Kingdom

Project Overview
Fischer- the eCommerce website for electric heating systems is a very easy to navigate online venture. The UK based firm has a wide range of products for heating. It also has varied functions like secure pays, search filters, product browsers, chatbots, and more. In the many features, we have also made client support with the use of tickets and emails. To make Fischer easier and more immersive, our team of eCommerce experts have set up some reward programs. These work as loyalty points and buys for the users. One can redeem the points to win gifts and extra benefits. In this way, the online heating system marketplace gains loyal users in real time.



Challenges
Multi-Product Cart Management
Real-Time Live Chat Module
Our Solution
Backend Price Calculator
Chat Session Management
Features Implemented
Fischer offers a full set of eCommerce features designed for the electric heating industry, from product browsing and rewards to customer support.
1. Product Browser
A user can explore all kinds of products at a glance. Also, one can search for items via the 'search bar.' A product also has its specific info, warranty details, reviews, and ratings. So a user can view and download the file of the item in the future.

2. Register Product
A user can register an item that he has bought offline. He just has to add a request for service, accessory change, support & maintenance, etc. For that, one just has to enter in item name, category, serial number, and date of purchase. They can check the status of their requests. If their request is rejected, a user also gets the reason for it from the firm.

3. Loyalty Rewards
The site has a reward feature that helps bring in loyal clients. With each buy, a user gets the chance to earn reward points. A user comes under varied tiers like Bronze, Silver, Gold, and Platinum, as per the points collected. One can redeem points in the form of Normal items: These items are available for purchase only. Reward items: Users can both purchase and redeem the reward points. Goodies: Get the item with reward points.

4. Wishlist & Cart
Both these features are intuitive. All the eCommerce sites have a wishlist space and a cart. It helps to pick desired items & place them in a specific place to narrow down your search easily. Also, the purchase cart lets a user go through the checkout process without any confusion.

5. Order & History
We all like to track our buys at a point of time. It also becomes a way to look into previous orders. It helps to look into the overall history of purchases at once. Also, such a thing tracks all the items to date at once.

6. Rating & Reviews
It is very easy way to like or dislike an item. A user can review each item and leave their rating as every other site. So, it assures other users about their item and builds trust in real time. Also, for the brand, such reviews work as a mirror to improve their quality.

7. Customer Support
Who does not like to resolve their queries in time? In Fischer, a user can raise a ticket, compose an email, and do a live chat with the admin. Such a support helps support the user query in real time.

Backend and Web Technologies
Fischer is built on a modern web stack with Laravel on the backend, React JS on the frontend, and integrations for live chat, payments, and push notifications.
Live Chat
Laravel Echo
Backend Framework
PHP (Laravel)
Design
Bootstrap
Push Notification
Firebase Cloud Messaging
Payment Gateway
Stripe
Database
MySQL
Conclusion
Fischer is a fully functional eCommerce platform built for a UK-based electric heating company. The website delivers product browsing, loyalty rewards, live chat support, and a streamlined checkout process that handles normal items, reward items, and goodies in a single cart. The project was completed in 6 months with a team of 7 members.
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